Shipping policy
When will my order be processed?
All orders are processed Monday to Friday (excluding public holidays).
Orders are typically processed within 2–5 business days from the date of purchase. Once processed, your order will be shipped promptly.
During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We appreciate your patience as we ensure every order meets our quality standards.
How long does shipping take?
Shipping times vary depending on your location:
- Canada: 5–10 business days
- United States: 5–12 business days
- International: 7–15 business days
Delivery times may vary depending on customs clearance, local courier operations, and destination country regulations.
Please note: Shipping times exclude order processing time.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at support@somniprime.com
Once an order has been processed or shipped, we are unable to make changes or cancellations.
Why did my items arrive in separate packages?
To ensure faster delivery, some products may ship from different fulfillment centers.
If you ordered multiple items, they may arrive in separate packages and at different times.
Rest assured — if you received a tracking number for each shipment, your items are on their way.
Will I be charged customs duties or import taxes?
SomniPrime is based in Canada and ships worldwide.
Prices displayed on our website are shown in Canadian Dollar (CAD $) and do not include potential customs duties or import taxes.
Depending on your country’s regulations, you may be responsible for:
- Import duties
- VAT or local taxes
- Customs clearance fees
These charges are determined by your local customs authority and are the responsibility of the customer.
SomniPrime is not responsible for customs delays or additional fees imposed by your country. For more information, please contact your local customs office.
How do I track my order?
Once your order ships, you will receive an email confirmation containing your tracking number. You may visit our tracking page on the website and enter your tracking number to monitor delivery progress.
If you do not receive tracking information within 7 business days of placing your order, please contact our support team.
Shipping Delays
While we strive to deliver within the estimated timeframes, delays may occur due to:
- Customs clearance
- Weather disruptions
- Carrier delays
- Peak seasonal volume
We appreciate your understanding and patience.
